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SME and C&I energy retailer accounts can have a variety of users such as payroll, staff and administrators. To share data you will need to grant specific users the access privileges to share data on behalf of the business.
This is called a Nominated Representative. Once a Nominated Representative is set up, any user with the appropriate privileges can share access to your business's data with any third party application. This guide outlines the processes for adding nominated representatives with major Australian energy providers.
These nomination processes are determined by each energy provider under CDR regulations. Fiskil cannot bypass these requirements, but we're here to support you throughout the process.
Contact businesscustomers@originenergy.com.au with:
Call 1300 661 544 to add an authorised representative for CDR.
Call 13 23 34 to add an authorised representative for CDR.
Once added, manage via the online dashboard:
Call 1800 146 749 to nominate a CDR Representative as a contact on the business account.
Ensure you have:
Identity will be verified via a one-time passcode during first-time setup.
Use EA's online CDR Customer Dashboard (via My Account) to complete the consent and sharing flow, and for ongoing management.
The nominated person must:
The Primary Account Holder must contact your AGL Account Manager or Customer Service to set up an authorised person as a Nominated Representative for CDR.
In some cases, this will first require adding them as an authorised contact.
Manage data sharing arrangements for the business via:
Add an authorised person to the account via My Account or by contacting AGL directly.
Customer Service: 131 245
Call 13 39 08
Email your request to ci.services@alintaenergy.com.au
Or contact your dedicated Account Manager
Ensure you have:
Note: Only the primary account holder can complete this process.
Manage consents via Alinta's CDR dashboard (you will receive a one-time passcode for verification).
Contact your Account Manager directly.
Ensure you have:
Note: For business accounts, use the business checkbox when registering for MyAccount.
Customer Care Phone: 1300 662 778 (weekdays 8 am - 6 pm AEST)
Alternative Customer Care Phone: 1800 794 824 (general CDR inquiries)
Email: info@momentum.com.au
To add an authorised representative for a business account, complete the "Appointment of authorised representative - business form"
Submit it via:
Note: Be sure to include your account details and ensure the form is signed by an authorised person within your business.
Call the Business Customer Service Line: 1300 135 210
Only the Company Director or Company Secretary of the business can nominate a representative for CDR data sharing.
Contact Red Energy to appoint a CDR Nominated Representative.
Call 131 806 (Australia) or +613 9977 6000
Before data sharing can begin, the Nominated Representative individual must be added as an authorised person on the business account. A pre-existing authorisation for an individual to transact on the account does not extend to CDR services.
Ensure the nominated person's full details are ready.
Manage consents via Red Energy's CDR Dashboard.
If you experience difficulty or delays with a provider during the nomination or consent process, you can:
For additional assistance or to discuss your concerns, feel free to contact Fiskil Support (support@fiskil.com) - we're happy to help guide you through your options.
SME and C&I energy retailer accounts can have a variety of users such as: payroll, staff and administrators. To share data you will need to grant specific users the access privileges to share data on behalf of the business. This is called a Nominated Representative. Once a Nominated Representative is setup any user with the appropriate privileges can share access to your businesses data with any third party application.
| Bank | Resources | CDR Policy Link | CDR Support Email | CDR Provider Number |
|---|---|---|---|---|
| OVO Energy | CDR FAQ | OVO Energy CDR Policy | cdr@ovoenergy.com.au | DH777822 |
| Ergon Energy Retail | CDR FAQ | Ergon Energy Retail CDR Policy | debra.grieve@energyq.com.au | DH777807 |
| Blue NRG | CDR FAQ | Blue NRG CDR Policy | compliance@bluenrg.com.au | DH777829 |
| ENGIE large business | CDR FAQ | ENGIE large business CDR Policy | CDR@help.simplyenergy.com.au | DH002028 |
| ENGIE | CDR FAQ | ENGIE CDR Policy | CDR@help.simplyenergy.com.au | DH002028 |
| 1st Energy | CDR FAQ | 1st Energy CDR Policy | liam.foden@1stenergy.com.au | DH777810 |
| Red Energy | CDR FAQ | Red Energy CDR Policy | consumerdatarightenquiries@redenergy.com.au | DH777827 |
| Lumo Energy | CDR FAQ | Lumo Energy CDR Policy | consumerdatarightenquiries@lumoenergy.com.au | DH777826 |
| GloBird Energy | CDR FAQ | GloBird Energy CDR Policy | cs@globirdenergy.com.au | DH777817 |
| Tango Energy | CDR FAQ | Tango Energy CDR Policy | support@pacificblue.com.au | DH777819 |
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