Energy - Business Accounts

Connecting Energy Business Accounts and Nominating Representatives

SME and C&I energy retailer accounts can have a variety of users such as payroll, staff and administrators. To share data you will need to grant specific users the access privileges to share data on behalf of the business.

This is called a Nominated Representative. Once a Nominated Representative is set up, any user with the appropriate privileges can share access to your business's data with any third party application. This guide outlines the processes for adding nominated representatives with major Australian energy providers.

These nomination processes are determined by each energy provider under CDR regulations. Fiskil cannot bypass these requirements, but we're here to support you throughout the process.

Origin Energy

Online

Contact businesscustomers@originenergy.com.au with:

• Letter of Authority
• Account Number

Small to Medium Businesses

Call 1300 661 544 to add an authorised representative for CDR.

Large Commercial and Industrial (C&I) Businesses

Call 13 23 34 to add an authorised representative for CDR.

After Setup

Once added, manage via the online dashboard:

dashboard.mydata.cdr.originenergy.com.au

Energy Australia

All Business Accounts

Call 1800 146 749 to nominate a CDR Representative as a contact on the business account.

To Prepare

Ensure you have:

• NMI
• ABN
• Account number

After Setup

Identity will be verified via a one-time passcode during first-time setup.

Use EA's online CDR Customer Dashboard (via My Account) to complete the consent and sharing flow, and for ongoing management.

AGL

Nominated Representative Requirements

The nominated person must:

• Have an email registered and authenticated by AGL.
• Be at least 18 years old.

How to Nominate

The Primary Account Holder must contact your AGL Account Manager or Customer Service to set up an authorised person as a Nominated Representative for CDR.

In some cases, this will first require adding them as an authorised contact.

After Setup

Manage data sharing arrangements for the business via:

• The AGL app
• My Account page
• AGL's CDR dashboard

Add an authorised person to the account via My Account or by contacting AGL directly.

Contact AGL

Customer Service: 131 245

Alinta Energy

Small Business Accounts

Call 13 39 08

Large Business Accounts

Email your request to ci.services@alintaenergy.com.au

Or contact your dedicated Account Manager.

To Prepare

Ensure you have:

• Business verification details
• ABN
• Account number

Note: Only the primary account holder can complete this process.

After Setup

Manage consents via Alinta's CDR dashboard (you will receive a one-time passcode for verification).

Momentum Energy

To Nominate a Representative

Contact your Account Manager directly.

To Prepare

Ensure you have:

• Representative's full name and contact details
• The NMI/MIRN of the premises
• Account number

Note: For business accounts, use the business checkbox when registering for MyAccount.

Support Contacts

Customer Care Phone: 1300 662 778 (weekdays 8 am - 6 pm AEST)

Alternative Customer Care Phone: 1800 794 824 (general CDR inquiries)

Email: info@momentum.com.au

Ergon Energy

How to Nominate

To add an authorised representative for a business account, complete the "Appointment of authorised representative - business form".

Submit it via:

• Post: Ergon Energy Retail, PO Box 308, Rockhampton QLD 4700
• Email: enquiry@support.ergonretail.com.au

Note: Be sure to include your account details and ensure the form is signed by an authorised person within your business.

Alternative Option

Call the Business Customer Service Line: 1300 135 210

Red Energy

How to Nominate

Only the Company Director or Company Secretary of the business can nominate a representative for CDR data sharing.

Contact Red Energy to appoint a CDR Nominated Representative.

Call 131 806 (Australia) or +613 9977 6000.

To Prepare

Before data sharing can begin, the Nominated Representative individual must be added as an authorised person on the business account. A pre-existing authorisation for an individual to transact on the account does not extend to CDR services.

Ensure the nominated person's full details are ready.

After Setup

Manage consents via Red Energy's CDR Dashboard.

If You're Not Satisfied

If you experience difficulty or delays with a provider during the nomination or consent process, you can:

• Raise a complaint with the provider directly - each provider has an internal complaints process.
• If unresolved, escalate the matter to the ACCC at ACCC-CDR@accc.gov.au or via the CDR Service Management Portal.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if the issue relates to privacy or access rights under CDR.

For additional assistance or to discuss your concerns, contact Fiskil Support at support@fiskil.com - we're happy to help guide you through your options.

Energy Retailer Contact Information

SME and C&I energy retailer accounts can have a variety of users such as payroll, staff and administrators. To share data you will need to grant specific users the access privileges to share data on behalf of the business. This is called a Nominated Representative. Once a Nominated Representative is set up any user with the appropriate privileges can share access to your businesses data with any third party application.

List of resources for each energy retailer